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Beware of fake "invoices"
Some customers are receiving fake invoices sent by companies with misleadingly official-sounding...
How to contact us
If you need to get in touch with us, the best way to do this is with a support ticket at...
Logging in with two-factor authentication
Once you have two-factor authentication enabled, you'll be asked to provide your second factor...
Scheduled maintenance and service status information
We have a status page at https://filesanctuary.statuspage.io where we post announcements about...
Setting up a security question
At File Sanctuary we take your security very seriously. Sometimes our customers contact us...
Setting up two-factor authentication for the first time
If you haven't set up two-factor authentication, on your next login to our customer portal you'll...
What is two-factor authentication?
Two-factor authentication (2FA) is becoming standard across the internet, with widespread support...
When can I use an emergency support ticket?
24-hour emergency support is available to Cloud Server customers and Leased Line customers only....
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