Setting up a desktop or mobile email app

To login to email on any device, you can use any standard email app that supports the IMAP protocol (most do). Your device probably already has an email app installed:

  • On Windows 10 you can use either the built-in app called Mail, or you can download and install Thunderbird. (Outlook is also supported but the previous two apps are recommended for most users.)
  • On a Mac or iPhone you're best using Apple's built in Mail app, but you could also download and install Thunderbird if you prefer.
  • On Linux you can use either Thunderbird or Evolution.
  • On Android you probably already have an email app installed but the name varies depending on your device manufacturer.

The setup screens look a little different in each app, but they’ll all ask the same set of questions.

To get things set up, just follow the standard steps in the relevant app for adding a new email account, and for each question you get asked just refer to the answers below.

  • Incoming mail server type: IMAP (we strongly recommend against choosing POP3, in almost all cases you want IMAP)
  • IMAP (incoming) server name: create a support ticket if you don't know which server you're on
  • IMAP SSL (sometimes labelled “encryption”): Either On, Yes, TLS, STARTTLS, or SSL (different apps label this differently, but basically anything other than Off is fine).
  • IMAP Port: 143 or 993 (both are fine)
  • Email address: the email address of the user
  • Username: the username shown in Virtualmin on the Edit Users screen (it's shown the IMAP/POP3/FTP user column)
  • Password: the one you chose (or the auto generated one) while adding the email user

 

  • SMTP (outgoing) server name: create a support ticket if you don't know which server you're on
  • SMTP SSL (sometimes labelled “encryption”): Again, either On, Yes, TLS, STARTTLS, or SSL (different apps label this differently, but basically anything other than Off is fine).
  • SMTP Port: 25 or 587 (both are fine, but sometimes 587 works better with fussier ISPs)
  • SMTP authentication required: Yes
  • Username: the username shown in Virtualmin on the Edit Users screen (it's shown the IMAP/POP3/FTP user column)
  • Password: the one you chose (or the auto generated one) while adding the email user
If you've tried this and still need some help getting things going, please create a support ticket.
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