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My broadband isn't working Print

  • broadband
  • 164

Restarting your router can often be the quickest way to get back online if you're having trouble with your connection.

  • Simply switch the router power off at the wall or unplug the power cable
  • Wait 30 seconds
  • Turn the router back on or plug it back in
  • Wait 5 minutes for the router to reconnect

These steps resolve most connection issues, but if you've tried this and it hasn't worked for you then please create a support ticket. In the support ticket, we'll work with you to diagnose the issue and get things sorted out.

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