Get download speeds up to 900Mbps for your home or office with our Fibre to the Premises (FTTP) broadband
Prices start at just £40.80/month inc VAT. Pop your address into our broadband checker to check availability, and order your FTTP connection today!

My broadband isn't working Print

  • broadband
  • 164

Restarting your router can often be the quickest way to get back online if you're having trouble with your connection.

  • Simply switch the router power off at the wall or unplug the power cable
  • Wait 30 seconds
  • Turn the router back on or plug it back in
  • Wait 5 minutes for the router to reconnect

These steps resolve most connection issues, but if you've tried this and it hasn't worked for you then please create a support ticket. In the support ticket, we'll work with you to diagnose the issue and get things sorted out.

Was this answer helpful?

« Back
Member of the North East England Chamber of Commerce
Cyber Essentials Certified
F-Secure Registered Partner
Silver Microsoft Partner
Plesk Partner
Open Rights Group Corporate Supporter

Send us a message