Restarting your router can often be the quickest way to get back online if you're having trouble with your connection.
- Simply switch the router power off at the wall or unplug the power cable
- Wait 30 seconds
- Turn the router back on or plug it back in
- Wait 5 minutes for the router to reconnect
These steps resolve most connection issues, but if you've tried this and it hasn't worked for you then please create a support ticket. In the support ticket, we'll work with you to diagnose the issue and get things sorted out.