To avoid the problem of your domain expiring we will contact you several times before expiry with an advisory email that will include instructions on renewal and will be sent to your preferred email address.
We strongly recommend that all customers renew their domains in advance of the expiry date to ensure continuous service, and to avoid any post-expiry redemption fees. A great way to do this is to ensure that auto-renew is switched on. You can do this by selecting the domain in the customer portal and clicking the auto-renew settings.
A TLD (top-level domain) is the last part of a domain name. For example, if your domain name is "examplecustomerwebsite.com", your top-level domain is ".com". Depending on the TLD, once a domain expires there is often a grace period. During this grace period the domain will usually remain online, and you will be able to renew the domain at the normal renewal cost by following the renewals process as dictated on the reminder emails.
After the grace period runs out, there is sometimes a redemption period available. If a domain enters redemption, the registration is suspended and any services associated with the domain will be unavailable. During the redemption period, you will still be able to renew the domain, but the TLD registries often impose a redemption fee. You will need to pay this redemption fee in addition to the normal renewal cost.
As there are now hundreds of TLDs available, any list we publish here would quickly become outdated. Please create a support ticket if you would like information on specific domain redemption fees and we'd be happy to provide the latest information to you.
