FAQs about changes to gTLD domain transfers

Q: What would trigger this change of registrant process?
A: Making any change to the first name, last name, organization field, or email within the registrant contact object, will start the process. An approval email will go out to both the old and new registrants.

Q: What happens if it’s not an actual transfer but minor updates to first name, last name, email or organization field?
A: At this time, any change to any of those fields will begin the change of registrant process.

Q: Who has to approve the change of registrant request?
A: Both the new and the prior registrant need to approve the change of registrant request.

Q: What if I am both the old and the new registrant?
A: You will be required to approve the change of registrant request twice.

Q: What happens if the new registrant approves the request but the old registrant denies the request?
A: This will cancel the whole request and the WHOIS will revert back to the previous registrant’s info.

Q: What happens if the new registrant denies the request?
A: Then the change of registrant request is canceled and the previous WHOIS info remains the same.

Q: What happens if I am the new registrant and I do not receive the email request to approve the change of registrant?
A: You should contact us immediately to request that we resend the email, otherwise the process will timeout. You will need to start the process again using a different email address.

Q: How long does the new registrant have to approve the request before it expires/times out?
A: 7 days from the change request.

Q: What happens if I submit another change of registrant request when one is currently pending?
A: The first request will be cancelled.

Q: What if I don’t have access to my old email address?
A: You should contact us immediately to request a link via SMS. We can ONLY send this to the phone number that we have on file for you. This will allow you to approve the change of registrant request.

Q: What happens if the number on file is not a mobile phone number?
A: In some situations we may be able to use features available that can contact registrants at a land line. Otherwise, it is recommended to update the phone number field with a mobile number.

Q: What happens if I buy an aftermarket name, and then the prior registrant does not approve the change of registrant?
A: Prior to a registrant listing a domain name for sale at Afternic or Sedo, registrants will be required to appoint Tucows (the company behind Afternic and Sedo) as the designated agent in order to list their names. This will allow Tucows to force the transfer if the old registrant does not comply after the sale takes place. For other aftermarket domain purchases we strongly recommend that you verify the platform operator has similar processes in place.

Q: After a Change of Registrant, are there any restrictions on transferring that name?
A: If you want to transfer and change the registrant at the same time, you should transfer the domain first, and then the change the registrant. Failure to do so will result in your domain being locked for 60 days.

Q: Is there anyway to opt out of the 60 day lock after a change of registrant is applied?
A: Yes, we will offer the prior registrant a chance to opt out of the 60 days transfer lock at the time of the initial Change of Registrant request. This option can be enabled by contacting our support team before making the change of registrant.
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