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If you need to get in touch with us, the best way to do this is with a support ticket at https://www.filesanctuary.net/help. You can create a ticket at any time, day or night. Please be aware that our support team works Monday to Friday 10am-6pm (UK time) so tickets created outside of these hours will be handled when we are next open. Our target response time is within 1 business day, but most tickets are responded to faster than this.

Alternatively, you can phone us on 01642 688 088 during office hours -- press option 2 at the menu for support.

Cloud Server customers and Leased Line customers qualify for additional 24-hour emergency support. For more information, see this knowledgebase page: When can I use an emergency support ticket?


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