If you need to get in touch with us, the best way to do this is with a support ticket at https://www.filesanctuary.net/help. You can create a ticket at any time, day or night. Please be aware that our support team works Monday to Friday 10am-6pm (UK time) so tickets created outside of these hours will be handled when we are next open. Our target response time is within 1 business day, but most tickets are responded to faster than this.
Alternatively, you can phone us on 01642 688 088 during office hours.
Cloud Server customers and Leased Line customers qualify for additional 24-hour emergency support. For more information, see this knowledgebase page: When can I use an emergency support ticket?
