Knowledgebase - File Sanctuary

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Articles

Beware of fake "invoices" Some customers are receiving fake invoices sent by companies with misleadingly official-sounding... How to contact us If you need to get in touch with us, the best way to do this is with a support ticket at... Logging in with two-factor authentication Once you have two-factor authentication enabled, you'll be asked to provide your second factor... Scheduled maintenance and service status information We have a status page at https://filesanctuary.statuspage.io where we post announcements about... Setting up a security question At File Sanctuary we take your security very seriously. Sometimes our customers contact us... Setting up two-factor authentication for the first time If you haven't set up two-factor authentication, on your next login to our customer portal you'll... What is two-factor authentication? Two-factor authentication (2FA) is becoming standard across the internet, with widespread support... When can I use an emergency support ticket? 24-hour emergency support is available to Cloud Server customers and Leased Line customers only....

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