Articles

Beware of fake "invoices"

Some customers are receiving fake invoices sent by companies with misleadingly official-sounding...
How to contact us

If you need to get in touch with us, the best way to do this is with a support ticket at...
Logging in with two-factor authentication

Once you have two-factor authentication enabled, you'll be asked to provide your second factor...
Scheduled maintenance and service status information

We have a status page at https://filesanctuary.statuspage.io where we post announcements about...
Setting up a security question

At File Sanctuary we take your security very seriously. Sometimes our customers contact us...
Setting up two-factor authentication for the first time

If you haven't set up two-factor authentication, on your next login to our customer portal you'll...
What is two-factor authentication?

Two-factor authentication (2FA) is becoming standard across the internet, with widespread support...
When can I use an emergency support ticket?

24-hour emergency support is available to Cloud Server customers and Leased Line customers only....